Shipping policy
Welcome to Cooking with Koji! We are committed to delivering your orders quickly and efficiently as much as possible, but I am the only person who works for this micro business, including production, purchasing, packing, being at markets and running workshops, (and sometimes I go to overseas), so sometimes it doesn't go as I wish. Your kind support would be appreciated.
Processing Time
- Orders are typically processed within 1 week after payment confirmation.
- Processing times may vary during holidays or high-demand periods.
Shipping Options
We offer the following shipping methods to ensure your convenience:
(However, depending on the products and time of the year (especially summer), I will strongly recommend Express shipping to avoid over fermentation.
- Standard Shipping: Estimated delivery within 7-10 business days.
- Express Shipping: Estimated delivery within 3-5 business days.
Tracking Information
Once your order is shipped, you will receive an email with a tracking number to monitor your shipment’s progress.
International Shipping
- We ship to most countries worldwide.
- Customs fees, import duties, or taxes (if applicable) are the responsibility of the customer.
Delivery Delays
While we strive to deliver orders on time, unforeseen circumstances like weather conditions or customs delays may affect delivery times.
Missing or Damaged Items
If your order is missing or arrives damaged:
- Contact us immediately at [Insert Contact Email/Phone].
- Provide your order number and a description of the issue.
We will work promptly to resolve the matter.
Thank you for choosing Cooking with Koji! Love!